Inachord Counselling & Wellness
Book an appointment Call 0458 720 428

Policies

How your information is looked after, what to expect from counselling, and what to do if something isn’t right. Paul will go through the key documents with you at your first session.

Starting counselling

What counselling involves, and the agreements you’ll be asked to read before you begin.

  • Cancellation Policy

    Changing or cancelling an appointment: 24 hours’ notice, and what happens if life gets in the way.

    PDF, 1 page, 256 KB. Version 1.0, October 2026.

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  • Telehealth Terms

    How counselling by video or phone works, and what’s asked of you to keep sessions private and safe.

    PDF, 1 page, 255 KB. Version 1.0, October 2026.

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Your privacy and records

How personal and health information is collected, kept confidential, stored and protected, in line with Australian and Victorian privacy law.

  • Privacy Policy

    How your personal information is collected, used, stored and protected, including the optional AI note-taking support.

    PDF, 2 pages, 277 KB. Version 1.0, October 2026.

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  • Collection Notice

    What happens to the information you give, why it’s needed, and who else may see it.

    PDF, 1 page, 261 KB. Version 1.0, October 2026.

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  • Confidentiality and Its Limits

    What stays private, and the rare times it cannot.

    PDF, 1 page, 282 KB. Version 1.0, October 2026.

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  • Records, Access and Correction

    How your records are kept, and how you can see or correct them.

    PDF, 1 page, 253 KB. Version 1.0, October 2026.

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  • Data Breach Response

    What happens if personal information is ever lost, accessed or shared without permission.

    PDF, 1 page, 271 KB. Version 1.0, October 2026.

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If something isn’t right

Raising a concern will never affect the care you receive.

  • Feedback and Complaints

    How to raise a concern, what happens next, and the independent bodies you can contact.

    PDF, 1 page, 278 KB. Version 1.0, October 2026.

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  • Code of Conduct for General Health Services

    The minimum legal standards every general health service provider in Victoria must meet, set out in the Health Complaints Act 2016, and how to contact the Health Complaints Commissioner.

    PDF, 2 pages, 118 KB. Victorian Government.

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Questions about any of these documents? Call 0458 720 428 or email bookings@inachordcounselling.com.au.

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